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Terms & Conditions

Terms & Conditions

Introduction (the ‘website’) is owned and solely operated by Oscar & Willow Millinery, a British milliner and retailer in the United Kingdom. References ‘we’, ‘us’ or ‘our’ are references to Oscar & Willow Millinery. We design, handcraft and sell beautiful hats and headpieces, using the highest quality materials, at our shop and studio which can be found at 26, The Parade Shops, St Marys Place, Shrewsbury, Shropshire, SY1 1DL. As well as ready to wear pieces, we also design and create bespoke hats and headpieces.

By using the website, or placing an order, you agree to be bound by these Terms and conditions (the ‘terms’, ‘T&Cs’). We reserve the right to make changes to the terms at any time. Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to be bound by any variation.

These terms are available in the English language only. Nothing in these terms will affect your statutory rights.

Use of website


You are provided access to the website for your personal and non commercial use only. Any access to, or use of this website will be in accordance to these terms. We may suspend your access to the website, close your account with us and refuse any future orders if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws.

You may not use the website or its contents to:

- Download or modify the website under any circumstances
- Interfere with or disrupt any network connected to the website.
- Gain unauthorised access to any computer systems owned by Oscar & Willow Millinery.
- For any purpose which is unlawful.
- You may not, in relation to the website, use any data mining, robots, or similar data extraction tools.
- You may not use meta tags or any other ‘hidden text’ that uses our name.
- You may not link to our website, or use any of our designs or logos contained within it.

We do not represent or warrant that the material contained in the website, or any of the functions of the website and the server, will operate without interruption or delay or will be error-free, free from defects, viruses or bugs, or compatible with any other software or material. The website is provided ‘as is’, and accessing the website is entirely at your own risk. If you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where applicable.

If you have any difficulties using the website, please contact us at fleur@oscarandwillowmillinery

Ownership, Use and Intellectual Property Rights

This content and designs on this website are owned by Oscar & Willow Millinery. We reserve all of our rights in any intellectual property in connection with these terms and conditions.

Online Orders

Eligibility to order

You must be over 18 years of age and:

- Provide us with your real name, contact information and payment details when creating an order.
- Provide us with a delivery address.
- Possess a valid payment method that works on our website.

Order acceptance

All orders placed on the website are subject to acceptance in accordance with the following:

- You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
- Once you press the ‘Pay Now’ button, you have given us permission to process your order as requested.
- When you place an order, we will send you an acknowledgement email to let you know we have received your order. This is not an order confirmation or acceptance.
- Should any of the items in your original order be unavailable, or we are unable to fulfil your order for any reason, we will contact you as soon as possible and you will receive a refund for the full amount.

All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.


We reserve the right to change the prices on our website at any time, and without any notice.
We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the website, we reserve the right to change it and cancel any orders placed under the incorrect price. In the rare situation of this occurring, we will contact you as soon as possible.

Product descriptions & Information.

We make every effort to represent the colours of our products as accurately as possible, but we do not guarantee that the product images you see on our website are an accurate representation. Colours may differ from the images shown on our website due to your computer / device screen resolution or settings. For further information on products prior to making a purchase, you can contact us at fleur@oscarandwillowmillinery or phone the studio on 07878 964207.

Delivery & Returns

Delivery times will vary dependent upon if your item is ‘ready to wear / ready to ship’, or is made to order. For further information on shipping, delivery and returns, visit our Delivery & Returns page .

Gift Cards

- Gift cards can be used as a payment method for purchases made in-store and online.
- The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired. Gift cards expire 24 months after original purchase.
- Oscar & Willow Millinery is not responsible for lost, stolen, expired or damaged Gift Cards.
- Gift Cards are non – refundable and cannot be exchanged for cash.
- Refunds for returns on purchases made using a Gift Card will be issues back onto the Gift Card.
- The maximum purchasing value of Gift Cards on our website is capped at £2000. To purchase a Gift Card with a value that exceeds this amount, please contact us at


For information please read our privacy policy page.